This company (designerhardware.com) charged me but never sent my product to me and then ignored my repeated inquiries about when I'd be getting it. Seems like a big scam and easy way to steal money.
I ordered something from this site at the end of June 2011 (that's over 5 months ago). I was charged instantly and told I would get the delivery in 6 weeks. After 8 weeks I called and inquired about it and was told the shipment would go out in mid-September. Ok no problem. At the end of September I still have not received anything and I called again. They said someone would call me back. No one called me back. I called and left messages two more times over the next few weeks and no one called me back. I got a name of a manager and emailed him and he did not email me back.
I called again two weeks ago and was told my order would go out on Monday, Nov. 26 and that they would be able to give me a tracking number that day. I've been calling since Monday throughout the day and once my call was asnwered. I was put on hold and then hung up after a few minutes. I have called back many times since then and no one even answers, even when I let the phone ring and ring. There isn't a voicemail or an option to wait for the next available person. I tried from a different phone number and still no answer.
If they can't get my product, at least tell me that and give me a refund. It's been almost half a year waiting for cabinet door handles and I think that's unreasonable time to wait if they said 6 weeks.
I think they are disgusting in their lack of respect for my time. I have finally emailed asking for a refund but I am not expecting a response. I have already requested a charge dispute form from my credit card company.
Review about: Delivery.